Refund Policy

After-Sales Refund Rules of tomfordbeautystore.com
tomfordbeautystore.com has a complete and standardized after-sales refund system to fully protect the legitimate shopping rights and interests of global customers. All refund and return services follow unified platform rules, with transparent processes and standardized processing, ensuring that every user can enjoy worry-free after-sales protection when purchasing TOM FORD BEAUTY products on our platform.
Return Time Limit
Customers who purchase products on tomfordbeautystore.com can apply for return and refund services within 60 days after receiving the goods. Within the valid return period, customers can initiate return applications for eligible products in accordance with the platform rules, and we will provide full-process after-sales docking services.
Free Return Service
tomfordbeautystore.com provides free return service for all eligible return orders. Customers do not need to bear any return freight and additional handling fees, which effectively reduces the after-sales cost of users and realizes real worry-free shopping.
Refund Processing Cycle
After we receive and verify the returned goods completely and correctly, the platform will complete the refund review and fund return within 5 to 10 working days. The refund funds will be returned to the original payment account of the customer. The specific arrival time shall be subject to the processing rules of the customer’s payment channel, and we will actively follow up the refund progress throughout the whole process.
Return & Refund Notes
All returned products need to keep the original packaging intact, unused and undamaged, and maintain the original sales state, so as to pass the platform’s return verification. For special products such as gift sets and packaged collections, all matching accessories and packaging need to be returned completely. The platform will strictly review each return application to ensure fair and standardized after-sales processing.